Service 02 - Google Review Management
EVERY REVIEW GETS AN ANSWER.
A future guest reading an unanswered one-star review may decide not to come. Your outsourced marketing department keeps feedback moving and brings recurring guest concerns back to management.
Google review management for restaurants: what's included
In-store Google review cards - guests scan or tap to start their review; designed and produced.
Every new review answered on a three-day cycle in your voice - including the hard ones.
Recurring guest-sentiment patterns brought back to the management team.
A consistent response voice across positive, negative, and mixed feedback.
Review activity kept inside the same weekly marketing plan as social, website, print, and events.
How it runs
Review
We understand the current feedback and the restaurant's response voice.
Install
In-store review signage and cards are prepared - guests scan or tap to start their Google review.
Respond
Monitoring and replies on the agreed three-day cycle.
Report
Recurring guest-feedback themes go back to management.
Other services
Let's fill your dining room.
Twenty minutes, no pitch deck. Tell us what's broken and we'll tell you whether we're the right fix.